Installation and commissioning services:
On-site installation support: Provide professional technicians to install equipment on-site.
Equipment commissioning: Ensure that the equipment can operate normally after installation, including commissioning and testing.
1,Technical training:
Operation training: Provide equipment operation training to customers' operators to ensure that they can use the equipment correctly and safely.
Maintenance training: Provide equipment maintenance and maintenance training to customers' maintenance personnel to improve the service life and reliability of equipment.
2,Maintenance and maintenance:
Regular inspection: Provide regular equipment inspection services to discover and solve potential problems and prevent failures.
Preventive maintenance: Provide preventive maintenance suggestions and services based on the use and characteristics of the equipment.
3,Maintenance services:
Quick response: Establish a quick response mechanism to handle customer maintenance requests in a timely manner.
Remote support: Provide remote technical support through telephone, video and other means to solve equipment failures.
Spare parts supply: Ensure the timely supply of spare parts and reduce downtime caused by spare parts shortages.
4,Technical support and consulting:
24/7 support: Provide round-the-clock technical support and consulting services to answer customer questions at any time.
Provide technical information, FAQs and real-time consultation.
5,Warranty service:
Warranty period: longer warranty time - 18 months, provide lifelong after-sales service.
6,Customer feedback and improvement:
Regularly contact customers to actively understand the use of equipment and customer satisfaction.
Attach importance to customer feedback and continuously improve products and services based on customer suggestions.
7, Upgrade and transformation service:
According to technological development and customer needs, provide equipment upgrade services to improve equipment performance.
Provide customers with equipment transformation solutions to meet special process requirements or improve production efficiency.